PROPSBIT SINGAPORE · WEBSITE INFORMATION

Privacy Policy

Effective date: 30 October 2026

Website operator: Jim Tan, operating propsbit.com under the Propsbit Singapore brand.

Salesperson: Jim Tan · CEA Registration No. R013675E
Estate agency: OrangeTee & Tie Pte Ltd · Estate Agent Licence No. L3009250K

Business correspondence: 430 Lorong 6 Toa Payoh #01-01, OrangeTee Building, Singapore 319402.

Data Protection Officer: Jim Tan
Privacy and website enquiries: jimtan@propsbit.com

1. Who we are and what this policy covers

This policy explains how Propsbit collects, uses, discloses, protects and retains personal data connected with propsbit.com, property enquiries and related communications. The operator and privacy contact are identified above. Personal data means information about an individual who can be identified from that information, alone or together with other information we can access.

This policy concerns our handling of personal data. Separate privacy notices may apply when you deal with an estate agency, developer, bank, conveyancer or other independent organisation. Our Website Terms & Property Disclaimer explain the use of website content.

2. Information you provide

Depending on your interaction, we may collect your name, email address, telephone number, preferred contact method, enquiry text, project interests, preferred location, property type, household space requirements, budget range and intended purchase or sale timeline. We may retain correspondence, appointments, instructions and records of consent or withdrawal.

Please provide only information relevant to your enquiry. Do not enter NRIC or passport numbers, bank or payment details, passwords, identification documents, detailed financial records or sensitive family information into a general website enquiry form. If additional information is necessary for a lawful transaction or regulatory process, we will explain the purpose and appropriate submission method separately. Information collected by a separately appointed estate agency is subject to its own responsibilities and notices.

If you give us someone else’s information, ensure you have authority to do so and that the person understands the relevant purpose. Do not disclose another person’s information unnecessarily.

Information received from others and public sources

We may receive information through a referral you authorise, a relevant estate agency or developer in connection with your requested service, or a public source where use is lawful and appropriate. Public availability does not remove all privacy obligations. Where required, we will tell you the source, categories, purpose and applicable basis before or within the legally required period after receiving the information. A referral does not automatically establish your consent to marketing. We will not acquire unsolicited prospect lists for unrestricted use under this policy.

Required and optional information

The enquiry form identifies required fields. We generally need a way to contact you and enough information to understand your request. Other details are optional unless a specific process requires them. If necessary information is withheld, we may be unable to respond or provide the requested assistance. We do not require unrelated personal details simply to browse public project guides.

3. Services, technical information and cookies

We use ChemiCloud for website hosting, Google Workspace for email and the WhatsApp Business app for relevant customer communications. Website enquiries are stored as private records in WordPress and sent to our enquiry email address. Copies may therefore be held in the website database, email and associated backups. Access to the website enquiry records is restricted to authorised administrative users. These services may process personal data in connection with the interactions described in this policy. A website enquiry does not automatically subscribe you to WhatsApp marketing. Please avoid sending sensitive documents through ordinary email or chat.

Website hosting and security systems may process IP addresses, request times, browser and device information, pages requested, referral information and technical error or security records. Cookies or similar technologies may support essential site functions, sessions and preferences.

Where optional analytics, advertising or embedded services are enabled, we will identify the relevant technologies, purposes and choices through a cookie notice or settings before their use where consent is required. We will not treat this policy alone as permission for every optional tracking activity. Third-party services may receive technical information when you load or interact with their content.

Where consent is required, optional technologies will remain disabled until an affirmative choice; declining them must not prevent ordinary browsing that does not require them. Where a consent control is required, we will provide a way to revisit the choice. We will not treat continued browsing or a preselected box alone as the required consent.

You can manage cookies through your browser. Restricting essential cookies may affect some functions. Following a third-party link or contacting us through an external platform subjects that interaction to the platform’s own practices as well as our handling of communications we receive.

4. Why we use personal data

We use relevant personal data to respond to enquiries; understand property requirements; provide requested project information; arrange discussions or viewings; follow up on the specific matter you raised; maintain accurate correspondence and service records; manage consent and communication preferences; investigate complaints; protect the website and prevent misuse; and comply with applicable legal or regulatory duties.

We collect, use or disclose personal data with consent or another basis permitted by Singapore law. We limit processing to reasonable purposes that have been notified, unless the law permits otherwise. If a materially different purpose requires fresh notification or consent, we will address this before proceeding.

Submitting an enquiry requests a response about that enquiry. It does not automatically subscribe you to unrelated marketing or authorise unrestricted onward sharing.

5. Marketing and your choices

Where you choose to receive marketing, we may send the types of updates described when you opt in, such as project news or property articles. Marketing consent is separate from providing a basic enquiry response. We do not require unnecessary marketing consent as a condition of responding to you.

You can unsubscribe using an available unsubscribe method or email the privacy contact. We will process the request within the applicable period and may retain a limited suppression record to respect your choice. Relevant administrative communications about an existing request may continue where lawful.

Before sending regulated marketing to Singapore telephone numbers, we will observe applicable Do Not Call requirements, including obtaining appropriate consent or checking the registry where required. The fact that a telephone number is publicly available does not itself establish unrestricted marketing permission.

6. Who may receive personal data

Access is limited to persons who need it for a notified purpose. Recipients may include authorised Propsbit personnel; the relevant estate agency where needed for a requested service and appropriately notified; and service providers for hosting, website support, email, secure record storage, scheduling or related business operations.

Where a requested referral requires sharing with a developer, salesperson, bank, mortgage adviser, lawyer or other independent professional, we will explain the recipient and purpose and obtain consent where required. We do not treat an enquiry as permission to circulate your contact details to unrelated sales teams.

We may disclose information when legally required, to respond to lawful authority requests, protect legal rights or address suspected wrongdoing. A business transfer may require controlled disclosure subject to applicable law and appropriate safeguards. We do not sell enquiry contact lists.

Where your personal data is provided to or processed by the estate agency for requested property services, its applicable privacy notices should also be read. See OrangeTee’s Personal Data Protection information. This reference does not replace this policy or authorise additional sharing or marketing.

7. Transfers outside Singapore

Some service providers or infrastructure may process data outside Singapore. Where we transfer personal data overseas, we will take appropriate steps to ensure protection comparable to that required by the Singapore Personal Data Protection Act, unless another lawful transfer arrangement applies. These steps may include due diligence and suitable contractual safeguards. We do not promise that all data remains physically in Singapore.

8. Protection and incident handling

We use reasonable security arrangements appropriate to the information and risks, including access controls and appropriate technical and organisational measures. No website, email service or internet transmission is completely secure. This does not remove our responsibility to protect personal data.

If a suspected data breach occurs, we will investigate, contain and assess it and make notifications to the Personal Data Protection Commission and affected individuals where legally required. Please report suspected unauthorised disclosure to the privacy contact without sending unnecessary sensitive information.

9. Accuracy and retention

Please tell us if information you supplied changes. We take reasonable steps to maintain accuracy where data is likely to affect a decision about you or be disclosed to another organisation.

We retain personal data only while it serves a business or legal purpose. Retention depends on the enquiry, transaction, consent history, complaints, security needs and applicable recordkeeping requirements. When retention is no longer justified, we will securely delete, anonymise or otherwise cease retaining it in an identifiable form, subject to appropriate backup and disposal processes. We do not keep enquiry data indefinitely merely because storage is available.

10. Access, correction and withdrawal

Contact jimtan@propsbit.com to request access to personal data in our possession or control and relevant information about its use or disclosure, request correction, withdraw consent, or raise a privacy complaint. Describe your request sufficiently for us to locate the information. We may verify identity proportionately and request clarification.

Requests are subject to applicable law and exceptions, including protection of other individuals’ information. We will respond within applicable timelines; if additional time is needed, we will provide the notification required by law. For Singapore access and correction requests, we will respond as soon as reasonably possible or practicable as applicable. If unable to comply within 30 days, we will notify you in writing within that period of when we will respond. This is not a blanket 30-day waiting period. A reasonable fee may apply to an access request where legally permitted and will be explained beforehand; we do not charge for correction under the PDPA. We will explain a refusal where required or permitted.

Withdrawal operates prospectively. We will explain likely consequences, which may include being unable to continue a requested service. Withdrawal does not automatically require deletion of records we have a lawful reason to retain. You may also approach the PDPC through its official channels.

11. Children and unnecessary information

Our property services are intended for adults. Children should not submit personal data through the enquiry form. If you believe information about a child was submitted unnecessarily, contact us so we can assess and address it. Please avoid including children’s names, school details or other identifying information in a general enquiry.

12. Overseas visitors and applicable rights

Propsbit focuses on Singapore property. Accessing this website from another country does not, by itself, mean that all of that country's privacy laws apply to every activity. Conversely, choosing Singapore law in our website terms does not remove mandatory protections that apply to you or our processing. Where applicable law requires additional information or safeguards, we will provide an appropriate supplemental notice and implement them.

Depending on the law that applies, you may have rights to access, correct or delete personal data; restrict processing; object to certain processing, including direct marketing; receive or transfer eligible data; withdraw consent; or complain to a competent privacy authority. These rights have conditions and exceptions, and not all are universal rights under Singapore law. Contact jimtan@propsbit.com to make a request and tell us the relevant country or region if helpful. We will apply the applicable deadline, verification standard, permitted fees and appeal process, rather than automatically applying Singapore procedures to every request. We will not penalise a person unlawfully for exercising privacy rights.

European Economic Area and United Kingdom — where applicable

Where EU GDPR or UK GDPR applies to our processing, you may have rights of access, correction, erasure, restriction, objection, eligible data portability and withdrawal of consent, subject to legal conditions. You may object to direct marketing and complain to the relevant supervisory authority. We will apply the required response period, normally one month with any permitted extension explained within the initial period. Withdrawal does not affect the lawfulness of earlier consent-based processing.

Where required, a supplemental notice will identify the actual lawful basis and purpose for each activity, any relevant legitimate interests, recipients, retention, transfer safeguards and any required representative. Appropriate transfer arrangements must apply where required; Singapore PDPA safeguards alone do not establish EU or UK transfer compliance.

Other jurisdictions

Where another jurisdiction's privacy law applies, we will address the relevant collection notices, consent, individual rights, marketing, transfer and complaint requirements. This policy does not claim that a country-specific regime applies merely because a visitor is a citizen or resident of that country. Nor does it claim an exemption without assessing the facts. Additional notices and operational measures may be necessary before specifically targeting or tracking people in an overseas market.

13. Automated tools, AI and profiling

Using AI to assist with website writing or illustrative images is separate from using visitors' personal data in AI systems. This policy does not authorise unrestricted disclosure of enquiries to public AI services, use of customer data to train general-purpose models, or automated decisions about a person's access to housing, finance or legal rights.

Before introducing AI processing of identifiable enquiries, profiling or a chatbot, we will assess the purpose, data minimisation, provider terms, retention, overseas transfers, human oversight and applicable notification or consent requirements. A material new use requires an updated and sufficiently specific notice before it begins. If solely automated decisions with legal or similarly significant effects are used where regulated, the applicable notice must explain their operation and consequences and identify the required safeguards and review rights. We will explain any such processing in the applicable notice before it begins.

14. Policy updates

We may update this policy to reflect changes to services, processing or applicable requirements. The effective date will identify the current version. Where a new use requires consent or specific notification, posting an updated policy alone will not replace that requirement.